{"id":1756,"date":"2025-09-30T16:47:03","date_gmt":"2025-09-30T14:47:03","guid":{"rendered":"https:\/\/izeaactive.com\/?page_id=1756"},"modified":"2025-10-01T02:03:13","modified_gmt":"2025-10-01T00:03:13","slug":"politica-pqrsf","status":"publish","type":"page","link":"https:\/\/izeaactive.com\/index.php\/politica-pqrsf\/","title":{"rendered":"Pol\u00edtica PQRSF"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1756\" class=\"elementor elementor-1756\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b69c6 e-flex e-con-boxed e-con e-parent\" data-id=\"d8b69c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8354e4d e-con-full e-flex e-con e-child\" data-id=\"8354e4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5e8d9 elementor-widget elementor-widget-heading\" data-id=\"5e5e8d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica PQRSF (Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350b44a elementor-widget elementor-widget-text-editor\" data-id=\"350b44a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1936\" data-end=\"2071\">En <strong data-start=\"1939\" data-end=\"1954\">IZEA ACTIVE<\/strong> valoramos la voz de nuestros clientes. Cualquier usuario puede presentar PQRSF a trav\u00e9s de los siguientes canales:<\/p><ul data-start=\"2072\" data-end=\"2241\"><li data-start=\"2072\" data-end=\"2132\"><p data-start=\"2074\" data-end=\"2132\"><strong data-start=\"2074\" data-end=\"2097\">Correo electr\u00f3nico:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2098\" data-end=\"2130\">servicioalcliente@izeaactive.com<\/a><\/p><\/li><li data-start=\"2133\" data-end=\"2187\"><p data-start=\"2135\" data-end=\"2187\"><strong data-start=\"2135\" data-end=\"2168\">WhatsApp \/ L\u00ednea de Atenci\u00f3n:<\/strong> +57 3233720829<\/p><\/li><li data-start=\"2188\" data-end=\"2241\"><p data-start=\"2190\" data-end=\"2241\"><strong data-start=\"2190\" data-end=\"2209\">Formulario Web:<\/strong> <a class=\"decorated-link\" href=\"#\" rel=\"noopener\" data-start=\"2210\" data-end=\"2239\">www.izeaactive.com\/pqrsf<\/a><\/p><\/li><\/ul><p data-start=\"2243\" data-end=\"2270\"><strong data-start=\"2243\" data-end=\"2268\">Tiempos de respuesta:<\/strong><\/p><ul data-start=\"2271\" data-end=\"2507\"><li data-start=\"2271\" data-end=\"2327\"><p data-start=\"2273\" data-end=\"2327\">Peticiones y sugerencias: hasta <strong data-start=\"2305\" data-end=\"2324\">15 d\u00edas h\u00e1biles<\/strong>.<\/p><\/li><li data-start=\"2328\" data-end=\"2433\"><p data-start=\"2330\" data-end=\"2433\">Quejas, reclamos y garant\u00edas: hasta <strong data-start=\"2366\" data-end=\"2385\">15 d\u00edas h\u00e1biles<\/strong>, seg\u00fan lo establecido en la Ley 1480 de 2011.<\/p><\/li><li data-start=\"2434\" data-end=\"2507\"><p data-start=\"2436\" data-end=\"2507\">Felicitaciones: se registrar\u00e1n y notificar\u00e1n al \u00e1rea correspondiente.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica PQRSF (Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones) En IZEA ACTIVE valoramos la voz de nuestros clientes. Cualquier usuario puede presentar PQRSF a trav\u00e9s de los siguientes canales: Correo electr\u00f3nico: servicioalcliente@izeaactive.com WhatsApp \/ L\u00ednea de Atenci\u00f3n: +57 3233720829 Formulario Web: www.izeaactive.com\/pqrsf Tiempos de respuesta: Peticiones y sugerencias: hasta 15 d\u00edas h\u00e1biles. Quejas, reclamos y garant\u00edas: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1756","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages\/1756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/comments?post=1756"}],"version-history":[{"count":6,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages\/1756\/revisions"}],"predecessor-version":[{"id":1811,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages\/1756\/revisions\/1811"}],"wp:attachment":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/media?parent=1756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}