{"id":15,"date":"2025-08-08T19:55:43","date_gmt":"2025-08-08T17:55:43","guid":{"rendered":"https:\/\/izeaactive.com\/?page_id=15"},"modified":"2025-09-30T16:48:57","modified_gmt":"2025-09-30T14:48:57","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/izeaactive.com\/index.php\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-667c3a76 e-flex e-con-boxed e-con e-parent\" data-id=\"667c3a76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05a3592 elementor-widget elementor-widget-heading\" data-id=\"05a3592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Cambios y Garant\u00edas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-457a4946 elementor-widget elementor-widget-text-editor\" data-id=\"457a4946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2552\" data-end=\"2688\">Conforme al <strong data-start=\"2564\" data-end=\"2610\">Estatuto del Consumidor \u2013 Ley 1480 de 2011<\/strong>, nuestros clientes tienen derecho a la <strong data-start=\"2650\" data-end=\"2668\">garant\u00eda legal<\/strong> de sus productos.<\/p>\n<ul data-start=\"2690\" data-end=\"3008\">\n<li data-start=\"2690\" data-end=\"2768\">\n<p data-start=\"2692\" data-end=\"2768\"><strong data-start=\"2692\" data-end=\"2714\">Plazo de garant\u00eda:<\/strong> 30 d\u00edas calendario a partir de la fecha de entrega.<\/p>\n<\/li>\n<li data-start=\"2769\" data-end=\"2908\">\n<p data-start=\"2771\" data-end=\"2908\"><strong data-start=\"2771\" data-end=\"2794\">Causas de garant\u00eda:<\/strong> defectos de fabricaci\u00f3n, costuras defectuosas o problemas de calidad que afecten la funcionalidad de la prenda.<\/p>\n<\/li>\n<li data-start=\"2909\" data-end=\"3008\">\n<p data-start=\"2911\" data-end=\"3008\"><strong data-start=\"2911\" data-end=\"2927\">Exclusiones:<\/strong> da\u00f1os por mal uso, desgaste normal, exposici\u00f3n a qu\u00edmicos o lavado inadecuado.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3010\" data-end=\"3021\">Cambios<\/h3>\n<ul data-start=\"3022\" data-end=\"3310\">\n<li data-start=\"3022\" data-end=\"3110\">\n<p data-start=\"3024\" data-end=\"3110\">Los cambios se aceptan dentro de los <strong data-start=\"3061\" data-end=\"3083\">15 d\u00edas calendario<\/strong> siguientes a la entrega.<\/p>\n<\/li>\n<li data-start=\"3111\" data-end=\"3201\">\n<p data-start=\"3113\" data-end=\"3201\">La prenda debe estar sin uso, en perfecto estado, con marquillas originales y empaque.<\/p>\n<\/li>\n<li data-start=\"3202\" data-end=\"3310\">\n<p data-start=\"3204\" data-end=\"3310\">El costo de env\u00edo por cambio ser\u00e1 asumido por el cliente, salvo que se trate de un error de IZEA ACTIVE.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3312\" data-end=\"3329\">Procedimiento<\/h3>\n<ol data-start=\"3330\" data-end=\"3560\">\n<li data-start=\"3330\" data-end=\"3433\">\n<p data-start=\"3333\" data-end=\"3433\">Env\u00eda la solicitud a <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3354\" data-end=\"3386\">servicioalcliente@izeaactive.com<\/a><\/p>\n<\/li>\n<li data-start=\"3434\" data-end=\"3488\">\n<p data-start=\"3437\" data-end=\"3488\">Adjunta fotos del producto (en caso de garant\u00eda).<\/p>\n<\/li>\n<li data-start=\"3489\" data-end=\"3560\">\n<p data-start=\"3492\" data-end=\"3560\">El equipo revisar\u00e1 y dar\u00e1 respuesta en m\u00e1ximo <strong data-start=\"3538\" data-end=\"3557\">15 d\u00edas h\u00e1biles<\/strong><\/p>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Cambios y Garant\u00edas Conforme al Estatuto del Consumidor \u2013 Ley 1480 de 2011, nuestros clientes tienen derecho a la garant\u00eda legal de sus productos. Plazo de garant\u00eda: 30 d\u00edas calendario a partir de la fecha de entrega. Causas de garant\u00eda: defectos de fabricaci\u00f3n, costuras defectuosas o problemas de calidad que afecten la funcionalidad [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":15,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1759,"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/1759"}],"wp:attachment":[{"href":"https:\/\/izeaactive.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}